In a drive to give customers direct access to support resources and improve user experience, Microsoft has launched Windows Live Solutions Center.
This is a community forum where people can go to find, use and share information, which helps them with their Windows Live issues. Answers are contributed by other users, technical enthusiasts and Windows Live Technical Support experts.
You may visit Windows Live Solutions Center for all your queries on Windows Live Messenger on this site.
The error can be encountered with Windows Live Messenger 2009 due to any of the following conditions:
· You may have an older version of the F-Secure Internet Security software
· The NVIDIA Network Access Manager might be filtering off the Messenger application
· You have malicious software in your computer
· There DLL files in your computer that are in conflict with wlcomm.exe
TROUBLESHOOTING STEPS
1. If you have F-Secure Internet Security 2008, update it to the latest version (F-Secure Internet Security 2009). For additional information about updating your F-Secure software, please contact their support team: http://www.f-secure.com/en_EMEA/support/home-office/contact-support/
2. Temporarily disable NVIDIA Network Access Manager, if you have one, to check if it’s filtering off Windows Live Messenger 2009.
a. Click Start, click Run, type taskmgr.exe in the Run box and press ENTER or click OK. If you are on WINDOWS VISTA, click on Start, type taskmsgr.exe in the Start Search box and then press ENTER.
b. On the Windows Task Manager window, click the Process tab.
c. Under Image Name, locate Nsvcappflt.exe and click the End Process button.
d. Click Yes to confirm.
e. Sign in to Windows Live Messenger.
If you wish to uninstall the Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.
3. There are DLL files, either related to 3rd party programs or malwares, that may trigger the Windows Live Communication Platform Error. Please refer to the list below:
· BHOCITEU.DLL
· BHOCITUS.DLL
· BHOECART.DLL
· BHOSSAFE.DLL
· EVENTDLL.DLL
· HOOKTOOL.DLL
· TMEEJDLL.DLL
· TMEEJMD.DLL
· UWEYIWE0.DLL
· UWEYIWE1.DLL
To check if any of the above DLL files are on your computer, follow these steps:
a. Click on the Start.
b. Click on Search.
c. Click on All Files and Folders.
d. Click on more advanced options.
e. Put a check on “Search system folders” and “Search hidden files and folders”.
f. For example, type in BHOCITEU.DLL on the search box then click on “Search”.
g. Delete all files that you see with the name that you searched.
h. Do this for BHOCITEU.DLL and other DLL files listed above.
4. If you are connected through a router connection, try to bypass it and connect directly to your Internet modem.
TROUBLESHOOTING STEPS
1. Determine whether you have MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM installed in your computer. If you have them installed, uninstall them.
a. In WINDOWS XP, click Start, click Run, type Control Appwiz.cpl in the Open box, and then click on OK to open the Add or Remove Programs item. In WINDOWS VISTA, click Start, type Control Appwiz.cpl on Start Search box and then press on ENTER.
b. In the list of installed programs, search for any third-party toolbars, such as MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM and then uninstall the program.
c. Restart the computer.
d. Sign in to Windows Live Messenger.
2. To install the latest version of DirectX, visit the following Web site: http://www.microsoft.com/directx
3. Go to http://www.microsoft.com/protect/computer/spyware/default.mspx to check for spyware. You can also try this URL link http://www.microsoft.com/security/malwareremove/default.mspx.
If the issue persists, it is possible that you have corrupted files associated with Windows Live Messenger. We will do what we call a Clean Install. This is different from the usual uninstall and reinstall process because here, we will completely remove all the components of Windows Live Messenger and install it anew. I know that the steps are lengthy and technical at some points.
For the steps, along with screenshots, please go to http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15345.entry
4. Windows Live Messenger and an earlier version of Adobe Flash are known to have some conflicting issues when Data Execution Prevention is enabled in Windows Vista. Follow these steps to make sure that you have the latest version of Flash on the computer:
a. Visit the following Web site to verify that you are running the latest version of Flash for the operating system:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15507b. The Web site will detect what version you currently have installed. Scroll down and confirm in the "Current Flash Player versions" table that you are running the latest version of Flash on your computer. If you are running the latest version, skip this step (STEP 4).
c. Uninstall the current version of Flash. For instructions, visit the following Web site:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157d. Visit the following Web site to install the latest version of Flash:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlashe. Restart the computer, and then try to sign in to Windows Live Messenger.
5. If you have the Nvidia Network Access Manager preinstalled on your computer, try to disable it temporarily from the Windows Task Manager.
a. Click Start, click Run, type taskmgr.exe in the Run box and press ENTER or click OK. If you are on WINDOWS VISTA: Click Start then type taskmgr.exe on the Start Search box. Press ENTER.
b. On the Windows Task Manager window, click the Process tab.
c. Under Image Name, locate Nsvcappflt.exe and click the End Process button.
d. Click Yes to confirm.
e. Attempt to sign in to Windows Live Messenger.If you wish to uninstall the Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.
6. Perform clean installation of Windows Live Messenger. Please visit the URL appropriate for your Windows Operating System:
WINDOWS VISTA
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15378.entryWINDOWS XP
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15345.entry
The list below provides troubleshooting steps for the various symptoms that you may experience in Windows Live Messenger. Click on the link that matches to the error code or symptom that you are receiving.
If you are receiving a error code or behavior that is not listed below, please contact Windows Live Messenger support with the exact error code that you are receiving so that they can assist you.
You can use these steps when you experience one of the following symptoms :
Troubleshooting Steps:
WINDOWS XP:
WINDOWS VISTA:
Steps below provides some guidance on how to uninstall a specific Windows Live client (i.e. Windows Live Messenger, Windows Live Family Safety, Windows Live Mail, etc.) from the computer.
Troubleshooting Steps:
WINDOWS XP:
WINDOWS VISTA:
Download Failure :
Installation Failure :
Un-install Failure :
If you are receiving another error code that is not listed below, please contact Windows Live Messenger support with the exact error code or symptom that you are receiving so that they can assist you.
NOTE: This information generally applies to majority of the installation errors.
Troubleshooting Steps:
WINDOWS XP:
1. Verify that you are logged on as a user who has Administrator rights.
a) Right-click Start and then click Explore.
b) In the navigation pane, scroll to the My Computer folder.
c) Right-click the Computer folder or the My Computer folder and click Manage.
d) In the left panel, expand Local Users and Groups folder, and select Groups.
e) In the right pane, right-click Administrators and select Properties.
f) In the Member list, verify that your user name is in this list. If not, close all the applications save the data and logoff then logon as a user who has Administrator credentials. Otherwise, go to the next step.
2. Temporarily disable your firewall.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install the Windows Live programs, please turn your firewall back on.
3. Visit the Windows Update Web site to verify if you have the latest updates installed:
a) Visit http://www.update.microsoft.com/microsoftupdate/v6/default.aspx
b) Check if the computer requires updates, and then install the updates as necessary.
c) Restart the computer after you apply the updates.
4. Verify that you have sufficient disk space on the hard disk:
a) Right-click on the Start menu, and then click on Explore.
b) In the Start Menu window, right-click on your system drive (usually Drive C:) in the left window, and then click Properties.
c) Make sure that you have at least 200 megabytes (MB) of free space on your system drive (usually Drive C :).
5. Use the Disk Cleanup Manager utility to clear the temporary files and folders:
a) Click on the Start menu, click Run and type cleanmgr then click OK.
If you have more than one hard disk in your computer, the Select Drive window appears. If this is the case, select your system drive (usually C:) on the drop-down menu, and then click OK.
The Disk Cleanup utility analyzes the drive to determine the free space that you can achieve. This process may take several minutes.
b) In the Disk Cleanup for (Drive C:) window, click the Disk Cleanup tab.
c) Click the check boxes to select the following items:
d) Click OK to delete the selected file types.
e) When you are prompted, click Yes to start the Disk Cleanup utility. This process may take several minutes.
6. Make sure that the following applications are closed.
7. Close all Windows Live applications
8. Remove the Windows Live programs installed on your computer.
a) Click Start and type appwiz.cpl in the Run box then press Enter.
b) In the list of currently installed programs, locate and select Windows Live (you may see more than one program with the Windows Live name) and then click Remove.
c) If you are prompted to confirm, click Yes.
d) Do this until all the programs are uninstalled.
9. Navigate to C:\Program Files\Windows Live and delete the Installer folder
10. Navigate to C:\Documents and Settings\All Users\Application Data and delete both Windows Live Installer and WLInstaller directories if you have them.
11. 11. Restart your computer. This is a must.
12. 12. Download the programs you want to install by visiting http://download.live.com
WINDOWS VISTA:
1. Verify that you are logged on as a user who has administrator credentials.
a) Click on the Start menu and type windows explorer in the Start Search box then press ENTER.
b) In the navigation pane, scroll down to the Computer folder.
c) Right-click the Computer folder, and then click Manage.
Note: Select Continue when you are prompted by the User Account Control.
d) In the left panel, expand Local Users and Groups folder, and then select Groups.
e) In the details pane, right-click Administrators, and then select Properties.
f) Examine the Member list for your user name, and then take the appropriate action:
If your user name is not in the Member list, close all the applications, save the data, and then log off. Then, log on as a user who has administrator user rights.
2. Disable User Account Control
a) Click on the Start menu and type MSCONFIG in the Start Search box then press ENTER.
b) Click on the Tools tab. Scroll down till you find Disable UAP/UAC. Click on that line.
c) Press the Launch button.
d) A CMD window will open. When the command is done, you can close the window.
e) Close MSCONFIG. You need to reboot the computer for changes to apply.
Note: Repeat the above steps to re-enable User Account Control once done with the troubleshooting.
3. Temporarily disable your firewall.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install the Windows Live programs, please turn your firewall back on.
4. Visit the Windows Update Web site to verify if you have the latest updates installed:
a) Visit http://www.update.microsoft.com/microsoftupdate/v6/default.aspx
b) Check if the computer requires updates, and then install the updates as necessary.
c) Restart the computer to make sure that the updates are properly installed.
5. Verify that you have sufficient disk space on the hard disk:
a) Right-click on the Start menu, and then click on Explore.
b) In the Start Menu window, right-click on your system drive (usually Drive C:) in the left window, and then click Properties.
c) Make sure that you have at least 200 megabytes (MB) of free space on your system drive (usually Drive C:).
Use the Disk Cleanup Manager utility to clear the temporary files and folders:
a) Click on the Start menu and type cleanmgr in the Start Search box then click OK.
If you have more than one hard disk in your computer, the Select Drive window appears. If this is the case, select your system drive on the drop-down menu, and then click OK.
The Disk Cleanup utility analyzes the drive to determine the free space that you can achieve. This process may take several minutes.
b) In the Disk Cleanup for (Drive C:) window, click the Disk Cleanup tab.
c) Click the check boxes to select the following items:
d) Click OK to delete the selected file types.
e) When you are prompted, click yes to start the Disk Cleanup utility. This process may take several minutes.
6. Make sure that the following applications are closed.
7. Close all Windows Live applications
8. Remove the Windows Live programs installed on your computer.
a) Click Start and type appwiz.cpl in the Start Search box then press Enter.
b) In the list of currently installed programs, locate and select Windows Live (you may see more than one program with the Windows Live name) and then click Uninstall.
c) If you are prompted to confirm, click Yes.
d) Do this until all the programs are uninstalled.
9. Navigate to C:\Program Files\Windows Live and delete the Installer folder
10. Restart your computer. (mandatory). Download the programs you want to install by visiting http://download.live.com
You are getting this error due to the flowing reasons :
Troubleshooting:
If you are using WINDOWS XP operating systems please follow these steps :
Repair Internet Connection:
In Windows XP, click Start, and then click Run.
Check Proxy settings:
If your computer is part of a company network, contact the network administrator to determine whether your company’s proxy server is preventing you from using Windows Live Installer. If your computer is not part of a company network, you may receive a message that states that your proxy settings are incorrect. In this case, check the proxy settings:
Check for Firewall Settings:
If your computer has any firewall programs, such as Norton, PC-cillin, MacAfee, Windows Live OneCare, Zone Alarm etc, make sure that the firewall is set to allow Windows Live Installer. You may also temporarily disable your firewall while installing Windows Live products.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install our services, please turn your firewall back on.
Check for Microsoft Updates:
If you are using WINDOWS VISTA operating system, please follow these steps :
Repair Internet Connection:
In Windows Vista, click Start.
Check Proxy settings:
If your computer is part of a company network, contact the network administrator to determine whether your company’s proxy server is preventing you from using Windows Live Installer. If your computer is not part of a company network, you may receive a message that states that your proxy settings are incorrect. In this case, check the proxy settings:
Check for Firewall Settings:
If your computer has any firewall programs, such as Norton, PC-cillin, MacAfee, Windows Live OneCare, Zone Alarm etc, make sure that the firewall is set to allow Windows Live Installer. You may also temporarily disable your firewall while installing Windows Live products.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install our services, please turn your firewall back on.
Check for Microsoft Updates:
You can install Windows Live programs on your computer if you have Administrator access. You will receive the error 0x80070005 if you are signed in to a Windows profile that does not have administrative privileges on the computer.
Troubleshooting Steps:
1. Verify that you are logged on as a user who has administrator credentials.
WINDOWS XP:
WINDOWS VISTA:
Disable User Account Control
2. Download the programs you want to install by visiting http://download.live.com
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