The error can be encountered with Windows Live Messenger 2009 due to any of the following conditions:

·         You may have an older version of the F-Secure Internet Security software

·         The NVIDIA Network Access Manager might be filtering off the Messenger application

·         You have malicious software in your computer

·         There DLL files in your computer that are in conflict with wlcomm.exe

TROUBLESHOOTING STEPS

1. If you have F-Secure Internet Security 2008, update it to the latest version (F-Secure Internet Security 2009). For additional information about updating your F-Secure software, please contact their support team: http://www.f-secure.com/en_EMEA/support/home-office/contact-support/

2. Temporarily disable NVIDIA Network Access Manager, if you have one, to check if it’s filtering off Windows Live Messenger 2009.

a.       Click Start, click Run, type taskmgr.exe in the Run box and press ENTER or click OK. If you are on WINDOWS VISTA, click on Start, type taskmsgr.exe in the Start Search box and then press ENTER.

b.       On the Windows Task Manager window, click the Process tab.

c.        Under Image Name, locate Nsvcappflt.exe and click the End Process button.

d.       Click Yes to confirm.

e.       Sign in to Windows Live Messenger.

If you wish to uninstall the Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.

3. There are DLL files, either related to 3^rd party programs or malwares, that may trigger the Windows Live Communication Platform Error. Please refer to the list below:

·         BHOCITEU.DLL

·         BHOCITUS.DLL

·         BHOECART.DLL

·         BHOSSAFE.DLL

·         EVENTDLL.DLL

·         HOOKTOOL.DLL

·         TMEEJDLL.DLL

·         TMEEJMD.DLL

·         UWEYIWE0.DLL

·         UWEYIWE1.DLL

To check if any of the above DLL files are on your computer, follow these steps:

a.       Click on the Start.

b.       Click on Search.

c.        Click on All Files and Folders.

d.       Click on more advanced options.

e.       Put a check on “Search system folders” and “Search hidden files and folders”.

f.         For example, type in BHOCITEU.DLL on the search box then click on “Search”.

g.       Delete all files that you see with the name that you searched.

h.       Do this for BHOCITEU.DLL and other DLL files listed above.

4. If you are connected through a router connection, try to bypass it and connect directly to your Internet modem.