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June 29 MSN Web Messenger is retiringWith new IM capabilities now available from Windows Live Hotmail in many countries around the world*, Hotmail is ready to step up to more responsibility as MSN Web Messenger prepares to retire. You can now chat from your Hotmail inbox or contact list, instead of going to MSN Web Messenger (http://webmessenger.msn.com/). Go directly to the Windows Live People page at http://people.live.com and log into Messenger (orange arrow in the picture below) to continue instant messaging on the web with your Messenger friends. Instant messaging from Hotmail makes it easier to communicate and share in new ways in comparison to MSN Web Messenger. Because of integration with the Windows Live Suite, you can view presence information while reading an email and simultaneously start a chat to clarify your friend’s e-mail message. We’re pointing customers to the new web version of Messenger so that we can focus our efforts on delivering an even better IM experience. Give it a try! We hope that you’ll enjoy Hotmail’s version of Messenger on the web. June 16 Windows Live Messenger 14.0 may not start after you install Windows Vista Service Pack 2After installing Windows Vista Service Pack 2 (SP2) Windows Live Messenger 14.0 may no longer start. If Windows Live Messenger 14.0 was running when you installed Vista SP2 it may run until you exit the program. Once you exit Live Messenger you will not be able to start the program again. If Windows Live Messenger is installed when you installed Vista SP2, Live Messenger will not start. This issue can occur after Windows Live Messenger detects that an operating system upgrade has been installed and then attempts to perform a repair of Live Messenger. When this occurs Live Messenger tries to use an incorrect Microsoft Installer package. Please follow these steps below : To resolve this issue download and re-install Windows Live Messenger: 1. Visit http://download.live.com 3. When the file download dialog pops up, click on Run to launch the installation wizard 4. On the "Choose the programs you want to install" window you will see Messenger under "This program will be updated" 5. Click on Install and complete the installation Important: Do not attempt to uninstall Windows Live Messenger before you re-install. June 13 How to Back up the Windows Registry – Windows Vista
1. Click the Start button on the Windows task bar. 2. Type Regedit into the search bar and press Enter. 3. At this point your screen will glaze over and Windows will ask you for permission to run this command, Click Continue and Registry Editor will open. 4. Within the Registry Editor Window, click File and then click Export as seen in the image below. 5. Enter the filename for your registry file as shown on the example below. Change Export Range to All and then click Save. Please take note of the location where you will save the registry file. 6. Give your computer a moment to complete the task and then you should have something that looks like the image below where you saved the backup. How to Back up the Windows Registry – Windows XP
1. Click the Start button on the Windows task bar, and then click on Run.
2. On the Run dialog box type in regedit.exe or just type in regedit on the Open box as on example below and then Click on the OK button.
3. The figure below shows an example of the Registry Editor window, click to highlight My Computer on the Registry Editor window.
4. On the Registry Editor taskbar, click on File and then select Export.
5. After you click on Export, the Export Registry File window will appear. Enter the filename for your registry file as shown on the example below (backupregistry_june2009), then click on the Save button to save your registry file. Please take note of the location where you will save the registry file. You can save the file on the Desktop or in My Documents. May 29 Clean installation of Windows Live Messenger:Before installing the latest version of Windows Live Messenger, it is good to perform a clean un installation of Messenger. Choose the steps based on the Operating System type that you have. If you are receiving any error during Installation or un installation, please contact support at http://support.live.com and choose Windows live Installer for further support. Messenger Audio/Video Issues:
The list below provides you the most common Audio/Video related errors that you may encounter when you are trying to initiate a voice chat / video call using Windows Live Messenger. Click on the link that matches to the error code or symptom that you are receiving.
· Your Webcam Device is not Detected by Windows Live Messenger ·You Cannot Establish a Webcam Conversation in Windows Live Messenger If you are receiving another error code that is not listed below, please contact Windows Live Messenger support with the exact error code that you are receiving so that they can assist you.
Error Code: 80048820
The error code 80048820 in Windows Live Messenger is triggered by a number of causes. Listed below are the steps that can help you resolve the error:
1. Verify that the Date and Time Settings on the computer are correct.
2. Adjust your Microsoft Internet Explorer security settings:
3. Reregister the SSL security libraries. Note: After each command is executed successfully, you will receive a "DllRegisterServer succeeded" message. Wait until you receive this message before you run the next command. 3.1. To register the SSL security libraries, run the following commands in Windows XP: Click Start, click run, type the following commands, and then press OK.
3.2. To reregister the SSL security libraries in Windows Vista, follow these steps:
4. Scan for and remove any viruses on the computer:
Additionally, visit the following Web site, and then follow the steps to help protect the computer from viruses: 5. Check your firewall and router settings to make sure that port 443 is open to give access to secure Web sites. If your firewall is set to scan port 443, contact the firewall vendor. Or, verify that your firewall documentation explains how to check this and disable if this is happening. 6. Clear the proxy settings in Windows Live Messenger to establish a direct connection to the Messenger service. To do this, follow these steps:
7. If you are using a router, try to disconnect (bypass) the router and connect directly to the Internet, and then try to sign in again. 8. Verify that Internet Explorer is not set to Work Offline. To do this, follow these steps:
9. Clear the entry in the Hosts file.
10. Clear the DNS resolver cache. 10.1. To resolve the DNS resolver cache on a Windows Vista-based computer, follow these steps:
10.2. To resolve the DNS resolver cache on a Windows XP-based computer, follow these steps:
Your Webcam Device is not Detected by Windows Live Messenger
When you try to start a webcam conversation in Windows Live Messenger, you may receive the following error message:
To resolve this, follow these steps:
1. Make sure that the webcam is connected to the computer. 2. Close all programs that may be using the webcam. 3. Restart your computer. 4. Make sure that your system and your webcam meet the requirements for Windows Live Messenger.
Note: Video sources such as digital cameras and video cameras may not work correctly with the webcam feature. FireWire-based cameras may work, but they are not supported.
5. Re-install the webcam. For information about how to re-install the webcam, contact the webcam manufacturer. 6. If you are using a webcam that uses a USB connection, and you have more than one USB device on your computer, unplug all USB devices that are not required for a webcam session. 7. Select your webcam as the video source by using the Audio and Video Setup wizard on the Tools menu. To select the webcam that Windows Live Messenger uses, follow these steps:
If you encounter an error and you have a McAfee Site Advisor, please refer to our related article: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14323.entry Clean Installation of Windows Live Messenger – Windows Vista
1. Remove Windows Live Messenger from the computer.
2. Remove the temporary files and folders from the computer.
3. Delete Windows Live Messenger related cache files.
4. Delete the Windows Live Messenger-associated registry keys.
5. Restart the computer.
6. Install a fresh copy of the program. You may download it from: Clean Installation of Windows Live Messenger – Windows XP
1. Remove Windows Live Messenger from the computer.
2. Remove the temporary files and folders from the computer.
3. Delete Windows Live Messenger related cache files.
4. Delete the Windows Live Messenger-associated registry keys.
5. Restart the computer.
6. Install a fresh copy of the program. You may download it from: May 22 Error 810003c1: We were unable to sign you in to the .NET Messenger Service.
When you try to sign in to Windows Live Messenger, you receive the following error message: 810003c1: We were unable to sign you in to the .NET Messenger Service. Microsoft has discontinued providing Instant Messenger services in certain countries subject to United States sanctions. Details of these sanctions are available from the United States Office of Foreign Assets Control. May 20 You Cannot Establish a Webcam Conversation in Windows Live Messenger
If you are having difficulty establishing a video conversation with a contact in Windows Live Messenger, please try the following:
1. Make sure that your webcam device is configured properly with Windows Live Messenger by running the Audio and Video Setup…
If you encounter an error and you have a McAfee Site Advisor, please refer to our related article: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14323.entry
2. Disable the QoS Packet Scheduler
3. Remove Third Party Applications
4. Disable Internet Protocol security (IPSec):
I am getting URLs from my contacts even when they are offline?
You may be getting SPIM URL’s from a offline contact or your contacts may complain that they receive SPIM URL’s from you. You might be wondering what’s going on and how to stop receiving such URLs’. This article would educate on what is a SPIM and how to prevent SPIM URL’s being sent or received through Messenger. A SPIM message looks just like any other IM conversation with a link it in and will be from someone on your buddy list. DO NOT click the links unless you were expecting it or verified with you sender that they intentionally meant to send it to you. Common topics of the SPIM URL are diet pills, photo sharing and pornography. Think for a minute to see if you friend would share these links with you? SPIM can be sent even when a computer is turned off so be alert when you receive a URL from a offline contact. What to do if you receive SPIM ?
What to do if people have ?
May 11 Error 8e5e05f6
If you are receiving Error 8e5e05f6 when you sign into Windows Live Messenger 2009, please try the following:
1. Enable Hidden Files and Folders:
2. Delete Windows Live Contacts folder :
January 29 Unable to Sign-in to Windows Live Messenger with No Error Code Observed
SYMPTOMS: - You cannot sign in to Windows Live Messenger and you are getting an error message. - No error message found but you are unable to login to Messenger Note: If you do not see any error message / code in the error dialog, please click on the drop down list as shown below to get the exact error code. Note down the error code and specify it when you contact support through http://support.live.com
TROUBLESHOOTING STEPS:
Date and Time
Make sure that you have the correct date and time settings in your computer. To verify and check this, try the following:
For Windows Vista: a. Click Start, type Date and Time in the Start Search box, and then press ENTER. b. In the Date and Time Properties dialog box, confirm that the date and time settings are correct. Change them if this is necessary, and then click OK.
For Windows XP: a. Click Start, click Run, type the following command, and then press ENTER: control timedate.cpl b. In the Date and Time Properties dialog box, confirm that the date and time settings are correct. Change them if this is necessary, and then click OK.
Delete the Messenger Contacts Cache folder
For Windows Vista
1. Show (unhide) hidden files and folders:
a. Click Start, and then click My Computer. b. In the new window, click the Organize drop-down list, and then select the Folder and Search options check box. c. In the Folder options window, click the View tab. d. Make sure that the Show hidden files and folders check box is selected. e. Click Ok, and then close the window.
2. Delete the contact store:
a. Click Start, and then click Computer. b. Locate the following folder: C:\Users\Windows_log-on_name\Contacts\Messenger_e-mail_address c. Delete all the files that are in this folder. d. Locate and open the following folder: C:\Users\Windows_log-on_name\Local Settings\Application Data\Microsoft\Windows Live Contacts e. Delete all the folders that are in this folder, including the hidden folders. f. Close the window, and then try signing in to Windows Live Messenger.
For Windows XP:
1. Show (unhide) hidden files and folders:
a. Click Start, and then click My Computer. b. In the My Computer window, click Folder Options on the Tools menu. c. In the Folder Options window, click the View tab. d. Make sure that the Show hidden files and folders check box is selected. e. Click Ok, and then close the window.
2. Delete the contact store:
a. Click Start, and then click My Computer. b. Locate the following folder: C:\Documents and Settings\Windows_log-on_name\Contacts\Messenger_e-mail_address c. Delete all the files that are in this folder. d. Locate the following folder: C:\Documents and Settings\Windows_log-on_name\Local Settings\Application Data\Microsoft\Windows Live Contacts e. Delete all the folders, including the hidden folders, that are in this folder. f. Close the window, and then try signing in to Windows Live Messenger.
If issue remains, make sure that Windows Live Messenger is configured through your firewall correctly. For specific information, please visit our related article at: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13942.entry January 22 You are Unable to Initiate a Video Call or Video Conversation in Windows Live Messenger after Upgrading to the Latest 2009 version
Note: This information only applies for users who have the McAfee Site Advisor.
SYMPTOMS:
When trying to initiate a Video Call or Video Conversation in Windows Live Messenger 2009, one the following errors is encountered:
“We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again.” "Messenger is not available right now. Please try again later. (0x8ac70202)" "Messenger is not available right now. Please try again later. (0x8ac70013)"
When trying to run the Audio Video Setup this error is encountered:
“We are unable to run the Audio Video Setup”
TROUBLESHOOTING STEPS:
This issue has been determined to be caused by a compatibility problem with Windows Live Messenger 2009 and the McAfee Site Advisor. McAfee is working on a patch to address this issue, but until it becomes available, you may try the posted workaround on their website at: December 16 Display Picture, EmoticonsWindows Live Messenger 14.0 - How to´s:
How do I get display pictures, Winks and emoticons for free?1. Go to http://gallery.live.com/default.aspx?pl=2 2. Choose the item which you would like to add 3. Click OK. The item which you choose will be added in the Windows Live Messenger 14.0 as shown. How to purchase Dynamic Display pictures in Windows Live Messenger 14.0:1. Sign in to Windows Live Messenger 14.0. 2. Click on Tools – Change display picture Or Click on the Display picture as shown below 3. In the Display picture window, click on the link which says Create a dynamic display picture. 4. A pop up message will appear “You will automatically signed into the website for this product using Windows Live ID. To continue, click OK. 6. In the Quebles window, choose Dynamic Display Pictures and choose the picture you want to purchase. 7. Click on Order now. 8. Enter your email-address eg (testemail@hotmail.com) and click on Next. 9. You can choose the payment type from the options listed below: 10. Enter your credit card information: Payment Type , Cardholder name as appears in the card, credit card Number, CVV Code, Expiration date on the card and your live id email address. 11. Once you click on Next, you will get an option to download the dynamic display picture. Click on the Download link to download the picture. 12. You can now see the dynamic display picture in your Windows Live Messenger window as show below: Note – The same steps could be followed to purchase Emoticons and Winks. |
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