Windows LiveWindows Live™
 
 
Messenger's profileMessenger Support SpaceBlogLists Tools Help

Blog
    December 12

    Messenger Sign-in errors

    The list below provides you the most common sign-in error codes that you may encounter when signing into Windows Live Messenger. Click on the link that matches to the sign-in error code that you are receiving.

     

     

    If you are receiving another error code that is not listed below, please contact Windows Live Messenger support with the exact error code that you are receiving so that they can assist you.

     
     
     
     
     
    10:30 AM | Permalink | Blog it | Computers and Internet
    December 11

    Error: 81000306

     
    1. Make sure that you are connected to the Internet. Start Microsoft Internet Explorer, and then try to visit the following Web sites:
     
    If you cannot visit these sites, contact your Internet service provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites.
     
     
    2. If you are able to visit the Messenger service status page and notice that there is a service issue, please visit the site later to determine when the service is available so that you can sign into Messenger. If the site indicates that the all systems are stable and running, go to the next step. 
     
    3.  Clear the proxy settings in Windows Live Messenger.
     
    3.a. Start Windows Live Messenger. 
    3.b. On the Tools menu, click Options. 
    3.c. Click Connection in the left navigation pane. 
    3.d. Click Advanced Settings in the Connection Settings section. 
    3.e. Delete the content of the SOCKS field. 
    3.f.  Click OK two times to save the settings. 
    3.g. After you clear the proxy settings, verify if you are able to sign into Messenger. If you are still not able to sign into Messenger then please go to the next step. 
    4.  If you are using Windows Vista, disable the Auto Tuning Networking feature:
     
    4.a. Click Start, click All Programs, click Accessories, and then right-click Command Prompt and choose Run as administrator. 
    4.b. Click Continue when Windows requests permission to continue. 
    4.c. At the command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=disabled 
    Note: This command disables the Window Auto Tuning feature.
     
    4.d.  After you disable the Auto Tuning Networking feature, verify if you are able to sign into Messenger.
     
    5. If you are still not able to sign into Windows Live Messenger then please re-enable this feature using the information below and then go to the next step.
     
    Re-enable the Auto Tuning Networking feature by typing the following command at the command prompt, and then pressing ENTER:
     
    netsh interface tcp set global autotuninglevel=normal 

    Note: This command enables Window Auto Tuning again so that you can take advantage of the network throughput performance increase it provides. 
     
     
    6. If you are using Windows Vista and you also use a router (eg. Linksys, D-Link, Netgear) on your home network to connect to the internet please visit the router manufacturer’s website to update to the latest firmware for that product. 
     
    12:01 PM | Permalink | Blog it | Computers and Internet

    Error: 80072ee7 or 80048820 - 8004840a

    The following issues may cause this error:
     
    • You may not have Internet connectivity.
    • Messenger relies on the internet connection settings found in Microsoft Internet Explorer and as a result the Microsoft Internet Explorer web browser needs to be able to connect to the internet.  You may have internet connectivity with other web browers, but not have internet connectivity with Microsoft Internet Explorer.
    • You may have a firewall that is blocking connectivity to MSN Messenger.
    • The Messenger Service may be experiencing difficulties.
    If you are encountering this error, try the following:
     
    1.  Determine whether you have Internet connectivity using the Microsoft Internet Explorer web browser:
    1.a. Start Microsoft Internet Explorer. 
    1.b. Click here and check if you can browse to Microsoft website. 
    1.c. If you are using a wireless Internet connection, repair your wireless Internet connection to re-establish connectivity.
    1.d. Refresh your IP address by following the steps below that are appropriate to the operating system version that you are using:
    For Windows Vista:
    i. Click Start , click All Programs, click Accessories, and then right-click Command Prompt.
    ii. Click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    iii. At the command prompt, type the following commands and then press ENTER after each of them:

    ipconfig /release
    ipconfig /renew 
     
    iv. Type exit , and then press ENTER to close the Command Prompt window.
    For Windows 2000 and Windows XP:
    i. Click Start, click Run, type CMD and then click OK.
    ii. At the command prompt, type the following commands, pressign ENTER after each of them:
     
    ipconfig /release
    ipconfig /renew 
     
    iii. Type exit , and then press ENTER to close the Command Prompt window.
    For Windows 98 and Windows ME:
    i. Click Start, click Run, type WINIPCFG and then click OK.
    ii. In the IP Configuration dialog box that opens, click Release All, and then click Renew All. After both commands are executed successfully, a valid address will appear in the IP address box.
    iii. Close the IP Configuration dialog box.
     
    1.e. In case the steps for refreshing IP address failed you may have problem with internet connectivity and will need to contact your Internet service provider (ISP) for additional assistance.
     
    2. After confirming that you have Internet connectivity try to sign into Messenger again. If you are still recieving the same error, follow the steps below.
     
    3. Clear the cached DNS entries. To do this, follow the steps for the operating system that you are using:
    Windows Vista :
    i. Click Start , click All Programs, click Accessories, and then right-click Command Prompt. 
    ii. Click Run as administrator.
    iii. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.  
    iv.  At the command prompt, type the following command, and then press ENTER:

    ipconfig /flushdns 

    v. Type exit , and then press ENTER to close the Command Prompt window. 
    Windows XP:
    i. Click Start, click Run, type cmd , and then click OK to open a Command Prompt window. 
    ii. At the command prompt, type the following command, and then press ENTER:

    ipconfig /flushdns 

    iii. Type exit , and then press ENTER to close the Command Prompt window. 
    Windows 2000: 
    i. Click Start, click Run, type cmd , and then click OK to open a Command Prompt window. 
    ii. At the command prompt, type the following command, and then press ENTER:

    ipconfig /dnsflush

    iii. Type exit , and then press ENTER to close the Command Prompt window.
    Note: Windows 98 and Windows Millennium edition do not have cached DNS entries.
     
    4.  Configure your firewall to enable Messenger to work.
    4.a. If you are using MSN Messenger, go here to find steps for most commonly used firewall.
    4.b. If you are using Windows Live Messenger, go here to find steps for most commonly used firewall.
    4.c. After you reconfigure the firewall settings, sign in to Messenger again to determine whether the issue is resolved. 
     
    11:52 AM | Permalink | Blog it | Computers and Internet

    Error: 80048821

    If you are encountering the error 80048821 when you sign into Messenger try the following:
     
    1.  Visit http://account.live.com . 
    2.  Click Sign in with a different account. 
    3.  Enter the Windows Live ID that you use with Messenger and the correct password. 
    4.  Click Sign in to verify that you can successfully sign in by using this account. 
    5.  If you are unsuccessful, try to reset the password. To do this, follow these steps:
    5.a. Visit http://account.live.com . 
    5.b. Click Sign in with a different account. 
    5.c. Enter the ID, and then click Forgot your password. 
    5.d. Follow the steps in the wizard to reset your password. 
    5.e. If you need help resetting your password because you cannot remember your secret question and answer or alternate e-mail address, contact Windows Live ID support. To do this, visit the following Web site, and then select Windows Live ID:
    http://support.live.com 
    5.f. After you successfully reset your password, go to the next step to update the settings. 
     
    6.  If you are successfully signed in by using your account, remove the saved credentials, and then reenter the updated credentials. To do this, follow these steps:
    6.a. In the Messenger sign-in window, select your e-mail address from the E-mail address drop-down list. If you do not see your ID on the list, go to step c. 
    6.b. Click Forget Me, and then click Yes to confirm the deletion. 
    6.c. Type your e-mail address and your password. 
    6.d. Select the Remember Me and Remember my password check boxes to save your sign-in information, and then click Sign in. 
     
    11:47 AM | Permalink | Blog it | Computers and Internet

    Error: 80048823

    If you are encountering the error code 80048823 when you sign onto Messenger, try the following:
     
    1. Verify your sign-in credentials on the Windows Live ID website.
    1.a. Visit http://account.live.com .  
    1.b. Click Sign in with a different account.  
    1.c. Enter the Windows Live ID that you used with Messenger and the correct password.  
    1.d. Click Sign in.  
    1.e. You will be presented with a sequence of characters to enter. Enter the sequence correctly, and then click Sign in to unlock your account.  Note: You will be presented with this only if your account is locked by multiple sign-in attempts.

    2.  If you are unsuccessful, try to reset the password. To do this, follow these steps:
    2.a.  Visit http://account.live.com . 
    2.b.  Click Sign in with a different account. 
    2.c.  Enter the ID, and then click Forgot your password 
    2.d.  Follow the steps in the wizard to reset your password. 
    2.e.  If you need help resetting your password because you cannot remember your secret question and answer or alternate e-mail address, contact Windows Live ID support. To do this, visit the following Web site, and then select Windows Live ID:
    http://support.live.com 
    2.f.  After you successfully reset your password, go to the next step to update the settings.  
     
    3. If you are successfully signed in by using your account information, remove the saved credentials, and then reenter the updated credentials. To do this, follow these steps:
    3.a. In the Messenger sign-in window, select your e-mail address from the E-mail address drop-down list. If you do not see your ID on the list, go to step c. 
    3.b. Click Forget Me, and then click Yes to confirm the deletion. 
    3.c. Type your e-mail address and your password. 
    3.d.  Select the Remember Me and Remember my password check boxes to save your sign-in information, and then click Sign in.  
     
    4.  If you receive the same error message again in Messenger, follow steps 1 to verify that your account has not been locked again. If the account is repeatedly being locked, contact Windows Live ID support for help regaining your account. To do this, visit the following Web site, and then select Windows Live ID:
    http://support.live.com 
    11:42 AM | Permalink | Blog it | Computers and Internet

    Error: 80040111 or 80040154

     
    If you are receiving the error 80040111 or 80040154 when you sign into Messenger, please try the following:
     
    1. Reregister msxml3.dll. To do so follow the steps below that are applicable to your operating system version:
     
    1.a.Windows Vista:
      
       1.a.i. Click "Start," click "All Programs," click "Accessories," and then right-click "Command Prompt."
       1.a.ii. Click "Run as administrator."
       1.a.iii. If you are prompted for an administrator password or for a confirmation, type the password or click "Continue."
       1.a.iv. Type the following command, and then press ENTER:
       REGSVR32 %windir%\system32\msxml3.dll
      
       1.a.v. If the file can be located and is available, you receive the following message:
       DllRegisterServer succeeded in C:\Windows\System32\msxml3.dll is succeeded.
      
       1.a.vi. If this step is not successful, go to step 2.
       1.a.vii. If this step succeeds, go to step 3.

    1.b. Windows XP:
      
       1.b.i. Click "Start," click "Run," type the following command, and then click "OK":
       REGSVR32 %windir%\system32\msxml3.dll
      
       1.b.ii. If the file can be located and is available, you receive the following message: 
        "DllRegisterServer succeeded in C:\Windows\System32\msxml3.dll is succeeded."
      
       1.b.iii.If this step is not successful, go to the next step.
       1.b.iv. If this step succeeds, go to step 3.
     
    2. Reinstall MSXML3. To do so, follow the steps below:
      
       2.a. Visit this Microsoft Web site.
       2.b. Click the "msxml3.msi" link near the bottom of the page, and then follow the wizard to complete the installation.
     
    3. Restart the computer, and then sign in to Windows Live Messenger again.
    11:31 AM | Permalink | Blog it | Computers and Internet

    Error: 8100030d

     

    If you are receiving the error code 8100030d when signing into Windows Live Messenger, do the following:

    1. Determine what version of Messenger is installed on the computer. The latest version of Messenger is 14.0.8064.206. Upgrade Messenger to the latest version from http://download.live.com if required.

    Click here to determine the most recent versions of Messenger for each operating system. If you are not running the latest version for your operating system, please install the most updated version.

     

    2. Delete the cache files for Messenger. Follow the steps below based on which version of Operating System that you are using:

    Enable Hidden files and Folders:

    Windows XP :

    1. Click on Start – My Computer (double click on it)
    2. On the Tools menu, Click on Folder Options. 
    3. On the View tab, locate Advanced settings and then follow these steps :
        3.a Click Show Hidden Files and Folders
        3.b Clear the Hide protected operating system files check box.
        3.c  Clear Hide file extensions for known file types check box.
    4. Click OK and close the Window.

    Windows Vista:

    1. Click on Start – My Computer (double click on it)
    2. In the Explore window, click Organize
    3. Choose Folder and Search Options
    4. In the Folder options window, click on view tab
    5. Select the option “Show Hidden Files and Folders” click Ok

    Delete Windows Live Contacts Folders in Windows Live Messenger:

    1. Click on Start – Double click on My computer

    2. Browse to the location:

    (In Windows Vista, C:\Users\<Windows Logon name>\App Data\Local\Microsoft).
    (In Windows XP, go to C:\Documents and Settings\<Windows logon name>\Local Settings\Application Data\Microsoft)

    Note: Windows Logon name is the logon name that you use to sign in to windows. Your Messenger email address is the address that you use to sign in to Messenger. 

    3. Look for Windows Live Contacts folder and delete the entire folder.

    Note: Please ensure to exit Messenger even from the task manager before deleting this folder.

    4. Try to Sign into Windows Live Messenger again.

    The following additional steps to configure the AVG 8.0 software’s Web Shield component also helps in addressing the error.

    1. Open the AVG User Interface.
    2. Double-click on the Web Shield component.
    3. Switch on the Instant Messaging tab.
    4. Uncheck the Instant Messaging protection option.
    5. Confirm changes by clicking the Save Changes button.

    Note: In case the issue persists please try to deactivate the Web Shield component completely. If it’s still not possible to connect to the Windows Live Messenger service and the AVG Firewall component is installed in the AVG program, please check its settings. Try to run the Configuration Wizard to configure the firewall component properly. For illustrated instructions, please refer to this blog post:

    http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14004.entry

    The above steps do not apply for free AVG 8.0 software users.

    11:23 AM | Permalink | Blog it | Computers and Internet

    Error: 80004005

    If you are receving the error code 80004005 when signing into MSN Messenger 7.0, do the following:
     
    1. Determine what version of Messenger is installed on the computer, and then upgrade Messenger if it is required:
     
    Click here to determine the most recent versions of Messenger for each operating system. If you are not running the latest version for your operating system, please install the most updated version.
     
    2. Delete the cache files for Messenger. Follow the steps below based on which version of Messenger you are using:
     
    2.a. If you are running Windows XP or Windows 2000 click Start, click Run, type cmd , and then click OK to open the command window.
    2.a. If you are running Windows 98 or Windows ME, click Start, click Run, type command , and then click OK.
    2.a. At the command prompt, type the following commands. After each command line, press ENTER:
       cd\
       cd %appdata%\microsoft
       cd "msn messenger"
       del /s listcache.dat

    3. Try to sign in to MSN Messenger again. 
    11:11 AM | Permalink | Blog it | Computers and Internet

    Error: 80072745

    If you are encountering the error code 80072745 when you sign into Messenger try the following:
     
    1. If you are connected to the Internet through a router, remove the connection to the router. Then, directly attach the network or modem cable to the computer. This will help determine whether the issue is related to a firewall setting on the router. Try to sign in to Messenger after you connect to the Internet. If you can connect to Messenger after bypassing your router, the issue may be related to router settings. Try resetting your router (Note: This may revert your settings back to factory default settings and may delete all your custom settings.). Please contact your router manufacturer's Help documentation or customer support channels to determine how to reset your router or enable port 1863 through the router firewall.
     
    2.  If you are signing in from a corporate environment, contact the network administrator to determine whether port 1863 is being blocked inside the network. 
     
    3.  If you have Zone Alarm with IM Security installed on the computer, turn off IM Security for Messenger:
    3.a.  Right-click the Zone Alarm icon in the notification area, and then open the Control Center. 
    3.b.  Click IM Security or click Security to open the IM Security settings window. 
    3.c.  Click the Main tab or the Status tab. 
    3.d.  Slide the Protection Level slider to Off to turn off IM Security.
    Note: This procedure will change the IM Security settings for any instant messaging programs that are installed on the computer. 
    3.e.  Sign in to Messenger again to determine whether the issue is resolved.  
     
    4.  If you are connecting to the Internet using a Wireless Data card through a mobile phone network, please contact your mobile internet provider to verify if you need to additional data plans that enable you to connect to the Messenger service.
     
    10:39 AM | Permalink | Blog it | Computers and Internet